Privacy Policy

Last Updated: December 25, 2025

This Privacy Policy describes how Komatsu Ltd. ("we," "us," or "our") collects, uses, and protects your information when you use our mobile application ("Service Support App").

1. Information We Collect

1.1 Location Information

Our application collects precise location data (GPS-based) from your device. This information is collected when you create a Visit report within the application.

1.2 How We Collect Location Data

Location data is collected only when:

• You have granted location permission to the application
• You create a Visit report to record vehicle location

2. Purpose of Data Collection

We collect your precise location data for the following purpose:

• Vehicle Location Recording: To record and store the location of vehicles when you create a Visit report. This enables you to track and manage the geographic positions of machinery and equipment.

3. Data Retention

Location data associated with Visit reports is retained indefinitely to provide you with a complete historical record of vehicle locations. You may request deletion of your data at any time by contacting us using the information provided below.

4. Data Sharing

We do not sell, rent, or trade your personal information, including location data, with any third parties.

However, we may share your data with trusted service providers (such as application development vendors) who assist us in operating, maintaining, supporting, and developing the application hosted on Microsoft Azure. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, and access controls.

6. Your Rights

You may withdraw your consent for location data collection at any time by disabling location permissions in your device settings.

For other requests regarding your personal data (access, correction, or deletion), please contact us using the information provided below.

7. Children's Privacy

Our application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

10. Corporate Privacy Policy

For more information about Komatsu Ltd.'s overall approach to privacy and personal information protection, please refer to our corporate privacy policy at: https://www.komatsu.jp/en/privacy